Shipping Policy
Thank you for choosing My Younger Hair. We are committed to providing you with a seamless shopping experience, including fast and reliable shipping services. This Shipping Policy outlines the details regarding the shipment of products ordered through our website.
-
Shipping Methods and Timeframes:
a. We offer the following shipping methods:
- Standard Shipping: Our standard shipping method ensures delivery within 5 days to most locations within the United States. Please note that the actual delivery timeframe may vary based on your location and any unforeseen circumstances.
b. Order Processing Time:
- Most orders are processed and shipped within 24 hours of successful payment authorization, excluding weekends and public holidays. Please note that processing times may be extended during peak periods.
c. Tracking Information:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your package on our website or the designated carrier's website.
-
Shipping Restrictions:
a. PO Box Addresses: We do not ship to PO Box addresses. Please provide a valid residential or business address for the delivery of your order.
b. International Shipping: We currently offer shipping within the United States. Unfortunately, we do not provide international shipping at this time.
c. Restricted Locations: We reserve the right to restrict shipping to certain locations based on legal restrictions or carrier limitations. If your location is affected, we will notify you promptly and provide assistance in finding an alternative solution.
-
Shipping Fees:
a. Shipping fees will be calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.
b. Any applicable taxes, customs duties, or other fees imposed by government authorities or shipping carriers are the responsibility of the recipient and may be collected at the time of delivery.
-
Order Tracking and Delivery:
a. Once your order is shipped, you can track its progress using the provided tracking number. Please allow a few hours for the tracking information to be updated in the carrier's system.
b. If you have any questions or concerns regarding the delivery of your order, please contact our customer support team. We will assist you in tracking your package or resolving any issues that may arise.
-
Damaged or Lost Packages:
a. While we take utmost care in packaging and shipping your order, unforeseen circumstances may occasionally result in damaged or lost packages. If you receive a damaged package, please contact our customer support team immediately to initiate a resolution.
b. In the event of a lost package, we will work with the shipping carrier to locate the package or provide a suitable resolution. Please note that investigations into lost packages may take some time, and we appreciate your patience during the process.
-
Change of Shipping Address:
a. If you need to change the shipping address for your order, please contact our customer support team as soon as possible. We will make every effort to update the shipping details before the package is dispatched.
b. Please note that once an order has been shipped, we are unable to change the shipping address. In such cases, you may need to coordinate with the carrier directly to update the delivery address.
If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help you.
My Younger Hair