Return Policy

At My Younger Hair, we want to ensure your complete satisfaction with every purchase you make on our website. We understand that sometimes you may need to return or exchange a product. Therefore, we have created a straightforward refund policy to make the process as easy and convenient as possible.

  1. Eligibility for Returns:

    • You may return any product purchased from our website within 30 days from the date of delivery.
    • The product must be in its original condition, unused, and with all tags and packaging intact.
    • Customized or modified products are not eligible for return unless they are defective or damaged upon arrival.

  2. Return Process:

    • To initiate a return, please contact our customer support team at [contact email/phone number] within the 30-day period.
    • Our customer support team will guide you through the return process and provide you with a return authorization number (RAN).
    • Pack the product securely, including all original accessories, and clearly mark the RAN on the outside of the package.
    • Ship the product back to our designated return address, which will be provided to you by our customer support team.

  3. Refund Options:

    • Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned above.
    • If the product is in satisfactory condition, we will issue a refund to your original payment method within [number of days] from the date of receiving the return.
    • Please note that the refund amount will exclude any shipping fees or additional charges incurred during the original purchase.
    • In case of a damaged, defective, or incorrect product, we will provide a full refund, including any applicable shipping fees.

  4. Exchanges:

    • If you wish to exchange a product for a different variant, color, or style, please contact our customer support team.
    • Our team will assist you in initiating the exchange process and provide further instructions.

  5. Non-Returnable Items:

    • For hygiene reasons, we cannot accept returns on opened hair extensions, unless they are defective or damaged.
    • Any product that has been tampered with, altered, or used in a manner contrary to its intended purpose is not eligible for return.

  6. Customer Responsibilities:

    • It is the customer's responsibility to ensure the accuracy of their shipping address during the checkout process.
    • Any return packages lost or misdelivered due to incorrect shipping information provided by the customer will not be eligible for a refund.

Please note that this refund policy applies only to purchases made on our website. For purchases made through third-party retailers or salons, please refer to their respective refund policies.

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help you.

My Younger Hair

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